Brose App - FAQ

Stand: 1 Oct 2023

1. Where can I download the Brose app?
2. Which e-bike brands or models is the app compatible with?
3. How can I connect the app and the e-bike? (Create account)
3.1 I cannot establish a connection between the e-bike and the app.
3.2 How do I reset the connection to the e-bike?
3.3 How can I delete my account?
4. Komoot and Strava
4.1 Different display of data on Komoot or Strava.
4.2 When will my data be sent to Komoot or Strava?
4.3 I cannot record a route
4.4. Display of altitude meters (Android)
4.5. Different display of the remaining range
5. Imprint, privacy, terms of use
6. Open source software components
7. Release notes app updates
7.1 Android
7.2 IOS

1. Where can I download the Brose App?

App Store (iOS)
Google Play Store (Android)

The app is available in the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway and United Kingdom.

2. Which e-bike brands or models is the app compatible with?

The Brose app was developed for e-bikes with the Brose Drive System (i.e. Brose drive + Brose display + Brose battery). Use of the app is not possible until model year 2021.

3. How can I connect the app and the e-bike? (Create account)

The following technical requirements must be met to establish a connection between the smartphone and the e-bike:

- the display on the e-bike is switched on
- Bluetooth is activated on the smartphone
- The smartphone has a connection to the Internet

Please perform the following steps now:

- start the registration on the menu of the display
- follow the steps shown and put the display into "pairing mode"
- the smartphone now connects to the eBike via Bluetooth
- create an account with your e-mail address

3.1 I cannot establish a connection between the e-bike and the app.

Please check the following points:

Take the battery out of the e-bike, wait briefly, put the battery back in. This effectively "restarts" and you can perform the connection process in the app again.

Reset the connection to the e-bike on your smartphone. To do this, check that no other smartphone is connected to the e-bike. You can see whether a smartphone is connected to the e-bike by the Bluetooth symbol in the top left corner of the display.

The e-bike is connected to the smartphone and still no connection is established? Then follow point 3.1 and set the display to "pairing mode" again as described there.

If there are too many Bluetooth devices (e.g. smartphones, smart homes, keyboards, etc.) in the vicinity, the connection may fail. Move the smartphone and e-bike to a place where there are fewer devices.

Check if the e-bike is compatible with app. If the bike brand or model is not listed (see 3.2.), the Brose app cannot currently be used.

3.2 How do I reset the connection to the e-bike?

Most Bluetooth problems can be solved by resetting the Bluetooth bonding. This means that you disconnect the e-bike from your smartphone and then reconnect it. This will update the Bluetooth connection and fix any glitches. After that, you can connect to the e-bike in the Brose e-bike app.

It is mandatory to perform the steps on the display as well as on the smartphone. First, the e-bike display should be reset to factory settings.

To reset the Display Allround or Display Remote + Central to factory settings, you can follow the steps below:

  • Switch on the e-bike via the On/Off button.
  • Press the menu (o) button for two seconds
  • Select "Settings" with the (+) / (-) buttons and confirm the selection with the menu button
  • Select "System" and confirm the selection with the menu button
  • Select "Factory settings" and after confirmation all settings will be reset to factory settings

To reset the Display Remote to factory settings, please follow these steps:

  • Switch on the e-bike using the On/Off button.
  • Press and hold the Menu (o) and (+) buttons for 10 seconds.

Furthermore, depending on the operating system, the steps described below may be necessary. Each Brose e-bike has an individual name which follows the scheme ABCD_000_20200101_00001.

To delete Bluetooth bonding to your e-bike on Android, you can follow these steps:

  • Open the settings of your smartphone and tap on "Connected devices".
  • Tap on "Show all" to see the list of paired Bluetooth devices.
  • Find the e-bike you want to unpair and tap on the gear icon next to its name.
  • Tap on "Remove" and confirm with "Unpair device".
  • The e-bike should now disappear from the list of connected devices.

To delete a Bluetooth bond on iOS, the following steps must be performed:

  • Open the Settings app on your iPhone and tap the "Bluetooth" menu item.
  • Devices that have been connected to your iPhone before or are currently connected will appear in the "My Devices" list.
  • In this list, find the e-bike you want to remove and then tap the blue i icon on the corresponding entry.
  • Then go to "Ignore this device" and then "Ignore device" again to remove the e-bike from the Bluetooth list. If the e-bike is connected to the iPhone, the Bluetooth connection is automatically disconnected.

iOS
Go to the Bluetooth settings of your smartphone, press the i-button of the entry of your e-bike and then "Ignore device".

Android
Go to the Bluetooth settings of your smartphone, press the gear icon of your e-bike's entry, press "disconnect" or "remove" depending on your smartphone.

3.4 How can I delete my account?

Write us a message and we will be happy to fulfill your wish and get back to you immediately.

4. Komoot and Strava

4.1 Different display of data in Komoot or Strava

The data displayed in Komoot or Strava is based only on the GPS data you recorded. We also use the data of your e-bike in our app. Therefore, there may be deviations in the data.

4.2 When will my data be sent to Komoot or Strava?

The prerequisite for uploading your route to Komoot or Strava is that you have connected to your Komoot or Strava account in the settings in the Brose app. Only then will every route you record be automatically uploaded to Komoot or Strava.

4.3 Why can't I send my data to Strava? (Android)

Strava connectivity is not yet implemented for the Android version of the app. However, we are working on making it available there as soon as possible.

4.4 I can't record a route

If the button to start route recording is grayed out and inactive, please make sure that the smartphone is connected to the e-bike. An active Bluetooth connection is required to start route recording. Sometimes it can take a little longer until your recorded route is uploaded to us. Please be patient.

4.5 Display of altitude (Android)

With some Android smartphones it can happen that the calculated and displayed altitude meters do not correspond to reality. This has to do with the GPS chip installed in your smartphone. However, we are working on improving the calculation for these smartphones as well.

4.6 Different display of remaining range

The remaining range shown on the display and in the app sometimes varies greatly. This is due to the following reasons: It always depends on the currently selected support level and the calculation is currently based on real consumption values instead of average values. We are working on calculating the remaining range even more precisely for you and your riding style in the future.

6. Open source software components

Here you can find the list of open source licence conditions

7. Release Notes App Updates

7.1 Android Release Notes

Version 1.39.2

  • Analyse your journeys in the revised journey details
  • General stability improvements and bug fixes

Version 1.38.1

  • Analyse your journeys in the revised journey details
  • Add notes to your journey recording
  • Revised journey overview
  • General stability improvements and bug fixes

Version 1.33.1

  • We have fixed a bug where your own GPX tracks may not have been displayed on the map
  • The Bluetooth connection to the e-bike has been completely revised in the app
  • General stability improvements

Version 1.28

  • Record rides automatically when the app is connected to your e-bike
  • Receive audio navigation hints
  • Many small improvements and bug fixes

Version 1.26

  • Navigate back to the starting point of the recording
  • Fixed bug dashboard screen sleep
  • Fixed crash with empty route selection
  • General stability improvements

Version 1.24

  • General stability improvements and bug fixes

Version 1.23

  • Navigation instructions for Komoot routes
  • Connection to the bike revised: You now get more help and can name your e-bike directly
  • Connect Komoot and Strava directly when logging in
  • General stability improvements and bug fixes

Version 1.21

  • New dashboard values for Komoot routes: approx. arrival time, approx. remaining driving time and remaining kilometers
  • General stability improvements and bug fixes

Version 1.20.2

  • New map provider in the dashboard, ride and route view
  • General stability improvements and bug fixes

7.2 iOS Release Notes

Version 1.26

  • Improvements to journey details
  • We have fixed issues with uploading journeys in offline mode to ensure a smoother experience
  • Various bugs have been fixed to make the application more reliable and stable

Version 1.25

  • Analyze your rides in the revised ride details
  • Add notes to your ride recording
  • Use the iCloud keychain to save and retrieve your login
  • General stability improvements and bug fixes

Version 1.20

  • Search for destinations in your area and get navigation directions in the route view
  • Receive audio navigation instructions
  • Record trips automatically without having to take your phone out of your pocket
  • Improved Apple Watch synchronization while driving
  • Many small improvements and bug fixes

Version 1.19

  • Improving the visibility of the location tracking mode in the dashboard

Version 1.18

  • The dashboard can now also be used in landscape format
  • Configure the automatic interruption of your journey more according to your needs
  • The route list has a new map view
  • General stability improvements and bug fixes

Version 1.17

  • Navigation for Komoot routes
  • New feature to add Komoot, Strava and Apple on first launch
  • Possibility to name your e-bike in onboarding
  • Simplified user information on the required app permissions (Bluetooth, Location, Notifications)
  • Rides started with the Apple Watch are saved as a workout
  • Heart rate from the Apple Watch can be configured to the dashboard view
  • General stability improvements and bug fixes

Version 1.16

  • New map provider in the dashboard, ride and route view
  • "Always" location permission is no longer required for background recording
  • Apple Watch improvements
  • General stability improvements and bug fixes