Stand: 1 Oct 2023
1. Where can I download the Brose app?
2. Which e-bike brands or models is the app compatible with?
3. How can I connect the app and the e-bike? (Create account)
3.1 I cannot establish a connection between the e-bike and the app.
3.2 How do I reset the connection to the e-bike?
3.3 How can I delete my account?
4. Komoot and Strava
4.1 Different display of data on Komoot or Strava.
4.2 When will my data be sent to Komoot or Strava?
4.3 I cannot record a route
4.4. Display of altitude meters (Android)
4.5. Different display of the remaining range
6. Open source software components
7. Release notes app updates
The app is available in the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway and United Kingdom.
The Brose app was developed for e-bikes with the Brose Drive System (i.e. Brose drive + Brose display + Brose battery). Use of the app is not possible until model year 2021.
The following technical requirements must be met to establish a connection between the smartphone and the e-bike:
- the display on the e-bike is switched on
- Bluetooth is activated on the smartphone
- The smartphone has a connection to the Internet
Please perform the following steps now:
- start the registration on the menu of the display
- follow the steps shown and put the display into "pairing mode"
- the smartphone now connects to the eBike via Bluetooth
- create an account with your e-mail address
Please check the following points:
Take the battery out of the e-bike, wait briefly, put the battery back in. This effectively "restarts" and you can perform the connection process in the app again.
Reset the connection to the e-bike on your smartphone. To do this, check that no other smartphone is connected to the e-bike. You can see whether a smartphone is connected to the e-bike by the Bluetooth symbol in the top left corner of the display.
The e-bike is connected to the smartphone and still no connection is established? Then follow point 3.1 and set the display to "pairing mode" again as described there.
If there are too many Bluetooth devices (e.g. smartphones, smart homes, keyboards, etc.) in the vicinity, the connection may fail. Move the smartphone and e-bike to a place where there are fewer devices.
Check if the e-bike is compatible with app. If the bike brand or model is not listed (see 3.2.), the Brose app cannot currently be used.
Most Bluetooth problems can be solved by resetting the Bluetooth bonding. This means that you disconnect the e-bike from your smartphone and then reconnect it. This will update the Bluetooth connection and fix any glitches. After that, you can connect to the e-bike in the Brose e-bike app.
It is mandatory to perform the steps on the display as well as on the smartphone. First, the e-bike display should be reset to factory settings.
To reset the Display Allround or Display Remote + Central to factory settings, you can follow the steps below:
To reset the Display Remote to factory settings, please follow these steps:
Furthermore, depending on the operating system, the steps described below may be necessary. Each Brose e-bike has an individual name which follows the scheme ABCD_000_20200101_00001.
To delete Bluetooth bonding to your e-bike on Android, you can follow these steps:
To delete a Bluetooth bond on iOS, the following steps must be performed:
Go to the Bluetooth settings of your smartphone, press the i-button of the entry of your e-bike and then "Ignore device".
Go to the Bluetooth settings of your smartphone, press the gear icon of your e-bike's entry, press "disconnect" or "remove" depending on your smartphone.
Write us a message and we will be happy to fulfill your wish and get back to you immediately.
The data displayed in Komoot or Strava is based only on the GPS data you recorded. We also use the data of your e-bike in our app. Therefore, there may be deviations in the data.
The prerequisite for uploading your route to Komoot or Strava is that you have connected to your Komoot or Strava account in the settings in the Brose app. Only then will every route you record be automatically uploaded to Komoot or Strava.
Strava connectivity is not yet implemented for the Android version of the app. However, we are working on making it available there as soon as possible.
If the button to start route recording is grayed out and inactive, please make sure that the smartphone is connected to the e-bike. An active Bluetooth connection is required to start route recording. Sometimes it can take a little longer until your recorded route is uploaded to us. Please be patient.
With some Android smartphones it can happen that the calculated and displayed altitude meters do not correspond to reality. This has to do with the GPS chip installed in your smartphone. However, we are working on improving the calculation for these smartphones as well.
The remaining range shown on the display and in the app sometimes varies greatly. This is due to the following reasons: It always depends on the currently selected support level and the calculation is currently based on real consumption values instead of average values. We are working on calculating the remaining range even more precisely for you and your riding style in the future.